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CustRight – Online Customer Self-Service Portal

BI Dashboard
CustRight is Prabhaat’s alternative to costly and inefficient customer service networks. Instead of communicating through time-consuming phone calls, emails, and chat sessions, customers can have immediate, direct, 24/7 access to their own personal web space containing all the information they need. CustRight reduces the possibility of faulty communication by always providing your customers with real-time, up-to-date information, and allows your customers to customize their portal to address their specific needs, resulting in enhanced customer satisfaction. Let CustRight help you to lower customer service costs without sacrificing customer service quality.

How does it help?

  1. 1. Lower Customer Service Cost .

  2. 2. 7 * 24 Customer Service

Enables customers to be able to get to their information anytime and anywhere. 

  1. 3. Accurate and up-to-date information.

Removing human interface reduces the possibility of inaccurate information being delivered while allowing customers to get real time information that is available at all times.

4. Enhanced Customer Satisfaction and Acquisition Adopting self-service portals to provide instant access of information to users on multiple channels (laptops, mobile phones, ipads) gives competitive advantage and enhanced customer acquisition and retention.

Customer Self-Service Portal: Apartment Leasing Companies

How it empowers your customers?

It provides access to following information wherever, whenever and however they need it:

My Leases

It provides instant access to information related to all leases of apartments taken by the customer. Lease data includes lease documents, total apartments leased, apartment type description, lease supplement and expiration dates and corresponding rental rates.

My Leased Appliances

It provides lease information summary of a particular appliances provided with a lease including costs, repairs, maintenance schedules, etc.

My Invoices

It allows customers to view or download electronic copies of their rental invoices and appliances summary statements that have been issued within the last year. Using the search functions, they can limit searches by type, lease names, due dates, etc.

Contact Information for further Support

It also allows access to contact information of representatives in case they need any other support related to lease, apartment shopping and disposition status, invoice or lease document questions.